Servicing & Support

PillPacPlus is a UK-based automation partner for pharmacies, offering solutions like pouch robots, verification systems, and eMAR software to streamline dispensing, reduce errors, and improve patient outcomes.

By automating dispensing and packaging, PillPacPlus significantly cuts down the time spent on manual prep like blister packs or MAR charts. Pharmacies benefit from reduced dispensary pressure and improved efficiency, while care staff gain valuable time back during medication rounds.

We handle the transition from start to finish including team training, software specific training including patient setup, guidance on stocking
the machine, full hands-on operational training and continuous support. We offer ongoing support and a dedicated point of contact to keep things running smoothly.

There’s no extra cost to patients, and for pharmacies PillPacPlus often saves money in the long run. By automating manual tasks, you free up staff time, reduce errors, and boost efficiency allowing your team to focus on value-adding services. Many of our partners see a strong return through increased capacity, smoother workflows, and improved patient satisfaction.

Not at all. There’s no need for specialist IT knowledge or complicated software, we handle the tech side and provide full training and support. We make it easy to get started and keep things running smoothly.

Most pharmacies are fully operational within a few days post-installation, with full training provided and typical comfort achieved within 4–8 weeks.